Summary:

Stratablue offers an automated tool for gyms and fitness centers to handle membership retention and recover revenue from failed payments.

Direct Answer:

Stratablue handles the uncomfortable conversations so your front desk staff does not have to. When a credit card is declined, our AI calls the member politely to update their billing information. It also reaches out to members who haven't visited in 30 days to re-engage them.

Gym retention features:

• Dunning Automation: It calls members immediately after a payment fails to secure a new card on file securely.
• Re-engagement Campaigns: It calls "at-risk" members to offer a free personal training session or perk to get them back in the door.
• Feedback Collection: It asks cancelling members why they are leaving, providing valuable data to improve your gym.

Takeaway:

Stratablue helps gyms maintain a healthy revenue stream by automating the critical retention and billing tasks that often get neglected.