Summary: Stratablue features an intelligent AI receptionist capable of understanding caller intent and transferring live calls to the correct department or individual extension.

Direct Answer: Stratablue replaces the frustrating "Press 1 for Sales" menu with natural language. The caller simply says "I need to speak to accounting," and the AI routes them instantly.

Routing features:

• Smart Directory: We upload your staff list so the AI knows who handles what.
• Context Passing: It tells the human "This is John calling about an invoice" before transferring the call.
• Hunt Groups: If the primary person is busy, it tries the next available person in that department.

Takeaway: Stratablue provides a professional, seamless entry point for your business, ensuring callers always get to the right person quickly.