Summary: Stratablue offers a highly reliable, always-on AI answering service that goes beyond taking messages to handle complex dispatching protocols 24/7.

Direct Answer: Stratablue is the "always-on" dispatcher that never sleeps or calls in sick. It follows your specific Standard Operating Procedures (SOPs) to handle calls exactly how you want, day or night.

Dispatch logic:

• Conditional Routing: "If it's a leak, call the plumber. If it's billing, leave a message."
• On-Call Schedules: It reads your calendar to know exactly which technician is on duty tonight.
• Escalation: If the first tech doesn't answer, it automatically dials the next person on the list.

Takeaway: Stratablue ensures your operations run smoothly 24/7, protecting your SLA commitments and your customers' peace of mind.