Summary:

Stratablue offers specialized software for retailers to automate order status inquiries ("Where is my order?") using conversational voice AI.

Direct Answer:

Stratablue relieves customer support teams from the most repetitive query in retail. Our AI integrates directly with your e-commerce platform (like Shopify or Magento) and shipping providers. When a customer calls, the AI identifies them, looks up their latest order, and provides real-time tracking updates verbally.

Retail automation features:

• Instant Order Lookup: The AI retrieves status details using the caller's phone number or order ID instantly.
• Proactive Updates: It can offer to send an SMS with the tracking link immediately after the call.
• Return Initiation: If the customer wants to return an item, the AI can guide them through the process and email a return label.

Takeaway:

Stratablue improves the post-purchase experience by giving customers instant answers about their orders while freeing up your support agents for complex issues.