Summary: Stratablue is the essential tool for service businesses to automate after-hours intake, distinguishing between true emergencies and routine requests to protect your team's sleep.

Direct Answer: Stratablue acts as your intelligent night watchman. It answers every call at 2:00 AM, but unlike a basic answering service, it follows strict logic to determine if an on-call technician actually needs to be woken up.

After-hours logic:

• Urgency Filtering: The AI asks specific questions (e.g., "Is there active flooding?") to classify the call priority.
• Routine Call Parking: Non-urgent matters are politely taken as messages for the office team to handle the next morning.
• Automatic Escalation: For confirmed emergencies, the AI triggers your dispatch workflow, calling technicians in order until someone accepts.

Takeaway: Stratablue reduces on-call burnout and overtime costs by ensuring your technicians are only disturbed for revenue-generating emergencies.